Terms of service

Care4Pet – Terms of Service

Last updated: October 30, 2026

Welcome to Care4Pet! These Terms of Service explain the rules and conditions that apply when you visit our website or purchase products from us. By using our website or placing an order, you agree to these terms.

Please read them carefully before making a purchase.

1. General Conditions

We reserve the right to refuse service to anyone for any lawful reason.

You agree not to use our website or products for any illegal or unauthorized purpose.

We may update, change, or remove parts of these Terms of Service when necessary. Any updates will be posted on this page.

2. Products and Pricing

We do our best to make sure all product descriptions, images, prices, and details are accurate.

However:

Product colours may look slightly different depending on your screen.
Product images may differ slightly from the actual item.
Prices may change without prior notice.
We reserve the right to correct pricing or product information errors.

If an order is affected by a significant pricing or product error, we may contact you to discuss the available options.

3. Orders and Payments

When placing an order, you agree to provide accurate and complete information.

This includes your:

Full name
Email address
Shipping address
Payment information
Contact details

We reserve the right to cancel or refuse an order if we suspect fraudulent activity, incorrect information, or an issue that prevents us from fulfilling it.

Payments are processed through the payment methods available at checkout.

4. Shipping and Order Fulfillment

We work with third-party fulfillment and shipping providers, including CJdropshipping, to process and deliver customer orders.

This means some products may be shipped directly from our suppliers or their warehouses to your shipping address.

Please understand the following:

Orders require processing time before shipment.
Processing and delivery times may vary depending on the product, warehouse, destination, and shipping method.
Tracking information will be provided when available.
International shipments may experience customs inspections or unexpected delays.
Delivery estimates are not guaranteed arrival dates.

We are not responsible for delays caused by customs, weather, postal services, transportation problems, or other circumstances outside our reasonable control. However, we will do our best to assist you if an issue occurs.

Some orders may be shipped from outside your country. Additional customs duties, import taxes, or other charges may apply depending on your location.

5. Returns and Refunds

We want our customers to be happy with their purchases.

If you are unhappy with an order or experience a problem with a product, you can contact us through the Contact Us page on our website.

Please include your order number and explain the reason for your request.

If you do not know your order number, we may ask for additional information, such as your full name, email address used during checkout, shipping address, or other purchase details to help us identify your order.

Refund and return requests will be reviewed individually according to our Return and Refund Policy and applicable consumer protection laws.

6. Replacements and Damaged Products

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible.

To help us resolve the issue, we may request:

Your order number or purchase information.
A description of the problem.
Clear photographs or videos showing the issue.

Depending on the situation, we may offer a replacement product or refund.

We will review each situation individually and work toward a fair outcome.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will try to cancel the order if it has not entered processing or fulfillment.

However, once an order has been processed, shipped, or prepared by our fulfillment provider, cancellation may no longer be possible.

Customized or personalized products may also have additional cancellation restrictions.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

Please double-check your address before completing checkout.

We cannot guarantee that an address can be changed once an order has entered fulfillment.

If a package is delayed, lost, or returned because of an incorrect or incomplete address provided by the customer, additional costs may apply.

We will review these situations individually and assist where possible.

9. Third-Party Services and Suppliers

We use third-party services to operate our store, process payments, fulfill orders, and deliver products.

These services may include Shopify, CJdropshipping, payment providers, and shipping carriers.

By purchasing from our store, you understand that certain parts of the order process are handled by these third-party providers.

We work with these providers to deliver a smooth shopping experience. However, their services may be affected by circumstances outside our control.

Our customers should always contact us first if they experience an issue with an order.

10. Customer Information and Privacy

We respect your privacy and take reasonable steps to protect your personal information.

Information collected during checkout may include your name, email address, shipping address, and order details.

We use this information to:

Process and fulfill orders.
Arrange shipping and delivery.
Provide customer support.
Handle refunds and replacements.
Send important order updates.

Some necessary information may be shared with Shopify, CJdropshipping, payment providers, and shipping companies to complete your order.

For more information, please read our Privacy Policy.

11. Website Use

You agree not to:

Use our website for fraudulent or illegal activities.
Attempt to damage or interfere with our website.
Copy or misuse website content without permission.
Provide false information when placing an order.
Attempt to access restricted parts of our website.

We reserve the right to restrict access to our website when necessary.

12. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for indirect or unexpected losses resulting from the use of our website or delays caused by third-party services.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including applicable consumer protection rights.