Shipping policy

Care4Pet – Shipping Policy

Last updated: October 30, 2026

At Care4Pet, we want to make sure your shopping experience is simple and enjoyable. We work with trusted fulfillment and shipping providers, including CJdropshipping, to process and deliver your orders.

Please read our Shipping Policy to understand how orders are processed, shipped, and delivered.

1. Order Processing Time

Once you place an order, we begin preparing it for fulfillment.

Orders are generally processed within 1–3 business days.
Processing times may vary depending on product availability and warehouse operations.
Weekends and public holidays may affect processing times.
Orders may take longer to process during busy shopping seasons.

Once your order has been processed and shipped, tracking information will be provided when available.

2. Shipping Destinations

We currently aim to offer shipping to customers in:

Canada
United States

Shipping availability depends on the product, warehouse, and selected shipping method.

Not every product can be shipped to every destination. Please check the available shipping options at checkout before completing your purchase.

3. Shipping Times

Delivery times depend on the product, shipping method, warehouse, and destination.

Estimated delivery times are provided as general guidelines and are not guaranteed.

Orders shipped through CJdropshipping may have different delivery estimates depending on the shipping line selected.

Actual delivery times may be affected by:

Customs inspections.
Weather conditions.
Shipping carrier delays.
High order volumes.
Transportation problems.
Other circumstances outside our control.

We will do our best to help if your order experiences an unexpected delay.

4. Shipping Costs

Shipping costs are calculated based on the product, destination, package weight, and selected shipping method.

The available shipping options and applicable costs will be displayed at checkout before you complete your purchase.

If free shipping is advertised on a product or promotion, the applicable conditions will be shown on our website.

5. Order Tracking

Once your order has been shipped, tracking information will be provided when available.

You can use your tracking number to follow your package through the shipping carrier's tracking system.

Please allow some time for tracking information to become active after shipment.

Tracking updates may not appear immediately because carriers need time to scan and update packages.

If your tracking information has not updated for an extended period, please contact us for assistance.

6. Shipping and Fulfillment Partners

We work with third-party fulfillment providers, including CJdropshipping, to prepare and ship customer orders.

Depending on the product, your order may be shipped from a warehouse located outside your country.

Some orders may be shipped directly from our fulfillment provider to your delivery address.

Shipping carriers and fulfillment locations may vary depending on product availability and destination.

7. Customs, Duties, and Import Taxes

Orders shipped internationally may be subject to customs inspections, import duties, taxes, or other fees.

These charges depend on the destination country's rules and regulations.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for any additional customs duties or import charges.

Customs inspections may also cause delivery delays.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

Please double-check your:

Full name.
Street address.
Apartment or unit number, if applicable.
City.
Province or state.
Postal or ZIP code.
Contact information.

If you notice an error after placing an order, contact us as soon as possible.

We will try to update the information before the order enters fulfillment. However, address changes cannot be guaranteed once processing has started.

9. Lost or Delayed Packages

If your package appears to be lost or has experienced an unusually long delay, please contact us.

We will investigate the situation and communicate with our fulfillment and shipping providers when necessary.

Depending on the circumstances, we may help arrange a replacement or refund in accordance with our Return and Refund Policy and applicable consumer protection laws.